TODAY Free shipping for orders over €40


Certificate creation

How does the creation work?
After your purchase, you will receive an email with your order number and a link to create the certificate(s). If you click on this link, you will be taken to the your certificate page. There you enter your order number, the name of the animal sponsor and the desired name of the animal. Then select the item you want the certificate for from the drop-down menu and click on Generate certificate. After a short loading time of a few seconds, your certificate is ready and you can download it.
What can I personalize in the certificate?
There is a unique QR code at the top right of the generated certificate which, when scanned with your smartphone camera, will take you to your pet's tracking page.
I made a mistake when creating a new account. What can I do?
That's no problem, of course. Just send us an email to and we'll take care of it as quickly as possible.

Tracking the animals

How does tracking work?
Animals are tracked in various ways. One common method is satellite tracking, where satellite transmitters are attached to the animals. It neither hurts nor disturbs the animals. The transmitters send signals to satellites in orbit, which are then relayed to receivers on earth. This allows scientists to track the animals' movements and location in real time.
How often is my pet's location updated?
The location of your animal is updated daily. The location is also delayed by 7 days to protect the animals from poachers.
Is tracking free of charge?
Yes, tracking is included in the purchase price. There are no follow-up costs.
Is tracking limited in time?
No, tracking is not limited in time.


Where do we ship to?
We ship from Munich throughout Europe - even to Packstations.
How high are the shipping costs?

Standard shipping within DE 4,49€ (from 40€ free of charge) - with tracking

Standard shipping within Europe 4,49€ (from 40€ free of charge) - without tracking

Premium shipping (incl. tracking) within Europe from €6.49

How long are the delivery times?
The delivery time within Germany is 1 - 3 working days and within Europe 2 - 8 working days (unless otherwise stated in the product description).
Shipment tracking
Please click on Track & Trace in the shipping confirmation. If your order contains an item with a longer delivery time, please wait for this time and then try to track your order.


How does a return work?
There is no legal obligation to notify us of the return or to complete the withdrawal form. Nevertheless, we ask you to inform us of the upcoming return by e-mail.
Where should I return the items?

Please send the articles to:

Achwaldstrasse 4d
80999 Munich

When will I get my money back?
You will receive your money back within 7 days of receiving the items.
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