How can we help?
Most questions are answered here in under a minute. If not, we're here via chat and email.
Self-service
Where is my sponsorship?
Enter your order number and the email address from your order. We'll show you right away what's still open.
You'll find the order number in your order confirmation. For Amazon orders, it's the Amazon order number.
We only check whether the order number and email match. No data is stored.
Frequently asked questions
Certificate & Gift
Go to aninu.de/certificate/create. There:
- Create a free account or log in
- Enter your order number (from Amazon or aninu.de)
- Choose your animal and give it a name
- Create the personalised certificate as a PDF
You can print it out or give it as a digital gift (e.g. by email or WhatsApp). The recipient then creates an account on aninu.de, scans the QR code on the certificate — and has the animal permanently in their profile under 'My Animals'.
Yes! You can print it or pass it on digitally. The recipient scans the QR code and takes the animal into their own account. After that, it is permanently assigned to that profile.
No problem — send us a short message with your order number via our contact form. We’ll help you quickly.
- aninu.de: In your order confirmation email
- Amazon: Go to “My Orders” → View order details. Format: 123-1234567-1234567
You can create your certificate at any time — there is no expiry date. As long as you have your order number, you can create it weeks or months after purchase.
No, you receive the certificate exclusively as a digital PDF. After creation, you can print it yourself or pass it on digitally.
Animal Tracking
Tracking wildlife serves several important purposes:
- Research & Science — Better understanding migration patterns, habitats and behaviour
- Species protection — Monitoring endangered species, preventing poaching
- Ecosystem management — Keeping track of the health and balance of habitats
- Conflict prevention — Early warning in areas where humans and wildlife meet
- Population monitoring — Tracking the size and condition of animal populations
Animals are tracked via GPS transmitters attached by our conservation partners. The transmitters send signals to satellites in orbit, which are then relayed to receivers on earth. It neither hurts the animals nor disturbs them.
Your animal's location is updated daily. The displayed location is delayed by 7 days — this protects the animals from poachers.
Yes, completely free and permanently usable — no subscription or additional fees.
No. Once your animal is activated, it remains permanently in your profile — including access to all tracking data.
Shipping
We ship from Munich across Europe. No delivery to parcel lockers.
- Germany: €4.49 (free from €45)
- Europe: €4.99 (free from €45)
Within Germany 1–3 working days, within Europe 2–8 working days (unless otherwise stated in the product description).
Click on 'Track shipment' in the shipping confirmation. If your order contains an item with a longer delivery time, please wait for that time and then try to track your order.
Returns
Neither announcing the return nor filling out the cancellation form is legally required. Nevertheless, we ask you to briefly inform us in advance via our contact form.
aninu
Achwaldstraße 4d
80999 Munich, Germany
Achwaldstraße 4d
80999 Munich, Germany
Within 7 days of receiving the items, you will get your money back.
Ask Nino
Our assistant knows the range, shipping, certificates and the app. Answers instantly, around the clock.
Prefer a person?
Write to us with your order number — that makes it faster.
Send a messageWe reply within 24 hours.